Shipping
We ship packages out Monday through Friday with the exception of holidays. Transit times vary based on the level of service you choose and your location. Our hard-to-find products are from the best sources available. They are shipped from locations all over the US. This may affect the amount of time that it takes for your package to arrive.
The exact delivery time may vary depending on your specific location. Inclement weather and other factors beyond the control of UPS, FEdEX, other shippers or The Ingredient Finder may impact delivery times.
We process our orders Monday through Friday with the exception of holidays. It is our goal to process all orders the day that the order was placed, excluding Saturdays, Sundays and Holidays. Once an order is processed it is our goal to ship to you within 24 to 48 hours. This does not apply to orders for La Boite a Epice products, which are made in small batches, and which may require up to four business days to ship after the order is processed.
Returns
Ingredients can be fragile, so it’s important that you inspect everything as soon as its delivered. Mistakes happen, and we’re going to do our best to do right by you.
There are two ways to contact us about returns; you can use our contact form or email us at info@theingredientfinder.com.
If your ingredients are damaged in shipping, get in touch via our contact page. If the damage was clearly caused by the third party shipper, such as UPS, FedEx or USPS, you can file a claim directly with the shipping company. Depending on the situation we may file the claim on your behalf. Always photograph the package and contents immediately, and keep the package. The shipper may be in touch with you directly to arrange to pick up the damaged package. Please let us know when they have picked up the package so we can follow up if we are filing the claim. If the shipper agrees that the damage was caused by them, they will refund all or a portion of the cost of goods and shipping to you, if you made the claim, or to us, if we did so.
It depends on the situation, but if we have filed a claim on your behalf, we’ll generally give you the option of either a refund or we’ll ship you a replacement. In all cases, we’ll ask you for a photo of the damage.
If damage occurred due to faulty packaging on our part, please photograph the package, keep it and the contents if we need to retrieve it, and let us know immediately via our contact page. We will review the information, and depending on the situation we’ll generally give you the option of either a refund or we’ll ship you a replacement. In all cases, we’ll ask you for a photo of the damage.
If you received the wrong ingredient from our supplier, or if the ingredient is expired, let us know within 3 days of receiving it and we’ll help you either replace the item or issue you a refund.
If you get something that is what you ordered, but somehow wasn’t what you were expecting, we’ll do our best to help make things right. We don’t accept returns on perishable or opened items, unless there is a quality problem with the item.
For safety reasons, we can’t accept any return packages without a Return Authorization Number, which we sometimes call a RAN. We need to receive your return within 7 days of the time we authorize the return. Unless the outer packaging was damaged in transit, it’s best if you return things in the same box we shipped them in, and pack them carefully.
In general, we live by the principle of keeping our customers happy, and we’ll do our best to help you.
